Legal
Refund & Cancellation Policy
Last updated: 20 April 2026
1.Cancellation & Store Credit
Cancellations are handled through our store-credit system — booking amounts are not refunded to the original payment method but are returned as store credit based on how early you notify us.
2.Cancellation Timeline & Credit Value
| Cancellation Timing | Store Credit Issued |
|---|---|
| 7 days or more before rental date | 100% of booking amount |
| 3–6 days before rental date | 75% of booking amount |
| 1–2 days before rental date | 50% of booking amount |
| Same day / No-show | No store credit |
3.Validity of Store Credit
- Store credit is valid for 90 days from the date of issuance.
- Expired credits cannot be extended or reissued.
4.Usage of Store Credit
- Store credit can be used for any product or service on EZ Rental.
- It can be applied partially or fully during checkout.
- Store credit cannot be transferred to another user or converted into cash.
5.Security Deposit (If Applicable)
- Security deposits are refundable separately based on product condition upon return.
- Store credit policy does not apply to security deposits.
6.Order Modifications
- Changes to booking dates or items are subject to availability.
- If modification is not possible, the cancellation policy will apply.
7.Exceptional Cases
EZ Rental reserves the right to provide full store credit or flexible adjustments in cases such as:
- Unforeseen operational issues from our end.
- Verified emergencies (at our discretion).
8.Late Fees & Non-Return
Late returns may incur daily penalty charges and additional rental fees.
In case of failure to return:
- Full product value will be charged as a buyout.
- Legal action may be initiated.
9.Policy Acceptance
By placing an order with EZ Rental, you agree to this cancellation and store credit policy.
10.Contact
For support or questions about refunds and cancellations:
Phone / WhatsApp: +91 93265 98249
Email: info@ezrental.co.in
See also our Terms & Conditions and Privacy Policy.